AVIVA PROTECT
Protection and maintenance for the systems your home depends on.
A predictable monthly membership that keeps heating, cooling, and the other systems in your plan on a maintenance schedule, with one number to call when something needs attention. Aviva Protect is a home service and maintenance membership, not an insurance product.
Members get planned maintenance on the covered systems and service coordination handled by the same team that installs and supports equipment across Eastern and Northeastern Ontario. Requests are scheduled based on technician availability.
Plans
Two levels of coverage
Start with the systems that matter most, or cover the whole house. Both are billed monthly and both are governed by the written Aviva Protect agreement.
Comfort
$19.99per month
Heating and cooling protection with planned maintenance, for homeowners who want the two systems that carry the year looked after.
- Heating protection and maintenance
- Cooling protection and maintenance
- Service coordination through Aviva
Whole Home
$29.99per month
Heating, cooling, electrical, and plumbing in one membership, so the whole house is handled through one number rather than four trades.
- Heating protection and maintenance
- Cooling protection and maintenance
- Electrical protection and maintenance
- Plumbing protection and maintenance
- Service coordination through Aviva
Coverage, eligibility, exclusions, service limits, cancellation terms, and effective dates are governed by the written Aviva Protect agreement. Applicable taxes may apply.
Aviva Protect is a home service and maintenance membership. It is not an insurance product and it does not replace the warranty on a new equipment installation.
How it works
How Aviva Protect works
Choose your level of coverage
Comfort covers heating and cooling. Whole Home adds electrical and plumbing. Pick the one that matches the systems in your house.
Tell us about the home and systems
Age, fuel, and condition of the equipment matter, so the request form asks about the systems involved before anything is confirmed.
Aviva confirms eligibility and written terms
We review the home and the systems, confirm whether the membership can be offered, and put the coverage terms in writing before it starts.
Members contact Aviva when maintenance or service is needed
One number for planned maintenance and for service requests. Requests are scheduled based on technician availability.
10-Year Premium Warranty Included
Every new equipment installation completed by Aviva includes a 10-year premium warranty package combining manufacturer-backed parts coverage and Aviva labour coverage.
Equipment registration, maintenance requirements, eligible products, exclusions, and the written warranty agreement apply.
Request
Join Aviva Protect or ask for service
Use this form to join a plan, book maintenance, or report a problem. An advisor reviews the request and confirms eligibility and written terms before a membership starts.
Prefer to talk it through? Call 613-252-6225.
Request Aviva Protect or service
One form for joining Aviva Protect and for maintenance or service requests from existing customers. Nothing is stored until you submit it.
Answers
Aviva Protect questions
Start with the home, not the equipment.
Tell us what is not working and what you want to improve. We will help you understand the practical options for your home.